KYC and anti-money-laundering policy

1. Purpose

Know Your Customer and anti-money-laundering procedures establish who uses the service and whether activity appears consistent with the information supplied. They support legal compliance and safer payment handling.

2. What KYC means

KYC is the process of collecting identifying details and confirming them using reliable evidence. It may include name, date of birth, residential address, contact information and the intended use of the account.

3. What AML means

AML controls assess financial-crime risk, screen relevant parties and monitor unusual behaviour. They help identify attempts to disguise criminal proceeds or use legitimate services for prohibited activity.

4. Why identity verification is required

Verification can prevent account takeover, impersonation and payments made with stolen details. It also helps ensure withdrawals go to the verified user and enables compliance with applicable UK requirements.

5. Evidence we may request

Evidence can include a valid passport or driving licence and a recent bank statement, council-tax notice or utility bill showing the address. A selfie or liveness step may be requested to compare the person with the identity document.

6. Verification process

After registration, the user supplies requested data and clear document images. Automated checks test validity and consistency. A trained reviewer examines exceptions, after which the user receives confirmation, a request for more information or a refusal.

7. Enhanced due diligence

Higher-risk circumstances may require information about source of funds, source of wealth, occupation, ownership or the reason for an activity. Enhanced review does not imply wrongdoing; it provides the evidence needed for a proportionate decision.

8. Timing

Many checks are completed promptly, but no fixed time can be promised. Document quality, data mismatch, third-party availability and the need for manual review affect duration. Users are told when further action is required.

9. Refusal or suspension

Expired, unreadable or altered evidence can be rejected. Verification may also pause where information conflicts, a required answer is missing or a legal restriction applies. We may be unable to give detailed reasons where disclosure would prejudice a financial-crime review.

10. Transaction monitoring

Where applicable, activity is assessed for size, frequency, destination and consistency with the account profile. Certain functions can be restricted while an unusual pattern is reviewed. A restriction is not a finding of criminal conduct.

11. User responsibilities

Users must provide accurate, current and genuine information and notify us of material changes. Supplying false documents or using another person's payment method can lead to rejection, suspension and lawful reporting.

12. Storage and protection

Verification records are access-controlled, encrypted where appropriate and retained only for the necessary legal and operational period. Further detail appears in the Privacy Policy.

13. Data recipients

Information may be shared with identity-verification providers, secure hosting suppliers, regulated service providers, professional advisers and competent authorities where applicable. Providers receive only what is necessary for their task.

14. UK compliance

Controls are designed with the UK Money Laundering Regulations, Proceeds of Crime Act, Terrorism Act, sanctions requirements and relevant FCA expectations in mind where they apply to the service and provider.

15. Contact

Questions about KYC or AML can be sent to [email protected]. Do not attach identity documents to an unsolicited email; support will provide a secure route when evidence is required.